Allyson Fraser

Customer Experience Director 

Allyson has more than 20 years of experience across several IT, customer service and strategic roles. She is responsible for ensuring that Pinnacle meets its customer experience goals, and she’s on a mission to deliver a strategy that provides a seamless customer experience across all touchpoints. Improved customer satisfaction and greater efficiency are her targets. Allyson is passionate about promoting a customer-centric culture within Pinnacle.

In her previous role with Pinnacle, Allyson had a broad remit, reviewing internal processes and procedures, introducing new systems to manage customer support interactions, and implementing a comprehensive contact management strategy and system.

Prior to joining Pinnacle, Allyson held a variety of roles within the Public Sector. Her responsibilities ranged from running an IT support service to setting up and managing a call centre and a network of 37 public-facing customer service centres, as well as negotiating multi-million pound IT contracts and providing service delivery consultancy.

Allyson studied a BA in Commerce with Languages at Napier University in Edinburgh.

Eric Cordiner

‎Managing Director

Eric is a seasoned business leader, with over 40 years of experience worldwide in delivering advanced systems technology solutions to the fabrication and construction services industries. He leads Pinnacle’s international business and has responsibility for achieving our vision, mission and objectives by delivering strategic guidance and direction. He also oversees the company’s ongoing expansion into new technologies and markets. Before joining Pinnacle, Eric spent five years heading up McDermott International’s Information and Systems Technology UK Division. During this time he was responsible for McDermott’s information management strategy and systems and technologies for UK-wide engineering, fabrication and offshore support facilities. Previous roles at McDermott included systems development manager for the UK, Far East and Middle East, where he was instrumental in developing and deploying corporate materials, engineering and fabrication management systems. Earlier in his career, Eric’s role as head of the Aberdeen information centre at Total provided experience and knowledge of operations and maintenance support information systems for major offshore facilities. Eric holds a Master of Arts in Geography, Geology, Mathematics and Economics and a post-graduate diploma in Management Studies.

Vincent Sibiya

Project Director

Vincent is an international senior controls specialist with a strong track record and years of experience.

Prior to joining Pinnacle, Vincent gained experience in international project execution by acting as a project controls consultant for major oil and gas players such as Heerema Marine Contractors in Angola and Unithai in Thailand.

Vincent started out as an IT instructor, but his career in the construction industry really took off when he was offered a role as a junior planner at one of Africa’s largest construction groups. He worked on projects such as SAPREF Turnaround Shutdown and the Shell Detergent Alkaline Plant Decommissioning, moving onto major capital projects as his career progressed. These projects included King Shaka International Airport, Transnet NMPP and the Clean Fuels Project.

Vincent holds an International Diploma in Information Systems plus many other project control and contracts certifications.

Wayne Ketter

Australia

Wayne joined Pinnacle Business Solutions in October 2020 as Pinnacle’s Industry Expert based in Australia, bringing a wealth of industry knowledge and experience.

Wayne has 40 years steel fabrication experience across a range of industries, including Oil & Gas, Construction and Mining. In 1992 he travelled to Indonesia and thereafter the majority of his time was spent in the Maritime South East Asia region and Thailand.

Wayne brings with him a wide range of experience in Project Management, Steel Fabrication and Welding being associated with Pressure Vessels, Boilers, Tower Cranes, Mining Plant & Equipment, Offshore Drilling Rigs, Gas Plants, Offshore Wind, Jackets and Well Head Platform construction.

Wayne established his own business and is now based in Brisbane, Australia.

Renee Alvear

Chile

Rene is one of the most experienced professionals in Piping Manufacturing and Assembly in South America with more than 30 years’ experience in this field. Pinnacle Business Solutions is delighted to have Rene on board as an Industry Expert. Rene, based in Chile, brings extensive experience and knowledge gained from working on highly complex technological innovation projects across a range of industries, including Mining, Steel, Cellulose, Thermoelectric Plants, Oil Refineries and Petrochemical industries. Several of these projects have been mega projects for leading companies in Chile.

G Venkataramani

India

Venkat, CEO of SCS Eng and Technical Services Private Ltd based in India, brings a range of specialist skills as Pinnacle’s Industry Expert, gained over the last 25 years working across a range of sectors in the Construction Industry, including Nuclear, Oil & Gas, LNG and Power Plants. Venkat’s specialisms are in Quality Auditing, Quality Systems, Risk Assessments and ISO Standards. He is recognised as an outstanding Third Party Auditor for Integrated Management Systems - QMS, EMS, OHSAS and ISO 3834 standards. Venkat has provided services to various prestigious companies including EIL, ONGC, L&T, BECHTEL, FOSTER & Wheeler Limited, JACOB’s H&G Limited, IDEA Limited- Chennai.